This manual is meant to serve as an introduction to conflict management for organizations interested in strengthening their knowledge and promoting collaboration and sustainability within the civic sector. It is one of a series of 12 manuals that was developed as part of the STAND program, which aims to build the capacity of non-profit organizations in Kuwait and the region. A brief introductory video is available in English with Arabic subtitles: https://www.youtube.com/watch?v=QjMSiv-j60Q&index=3&list=PLJv7VOmQDSjCiufqB6vBimeuDu0WG5-qy. The full tool kit also is online: http://www.envearth.com/program_post_type/toolkit/.

This guide provides background on democracy, citizenship, diversity and conflict management resolution. It highlights the social goals of education for peace, including approaches, prejudices, tolerance, understanding of conflict, human rights and education through citizenship.

This training manual provides a definition for negotiation, compares negotiating positions to interests, outlines basic rules and highlights steps for each phase of negotiation.