This training manual provides general information about the social networking sites Facebook and Twitter and includes instructions for creating accounts. It also provides an overview of tools and features for new users and highlights tips for public figures.

This manual focuses on the importance of television as an outreach tool and describes how to effectively participate in televised interviews. Practical instructions and tips are provided for three scenarios: participating in a talk show, appearing within a news report to discuss a particular event, and appearing to present a specific opinion on the subject of debate within a news program.

This file provides an overview of the Klout.com website, which measures the breadth and strength of one's online influence across their social network.

This guide provides an overview of cloud services, resources and services on multiple servers that are connected to the Internet and enable users to access systems regardless of their location and device.

This file provides an overview of Google Analytics, a free service that generates detailed statistics about how visitors use a website - unique visitors, new and returning visitors, bounce rate, time on site, etc.

This file provides information about a variety of means to monitor growth of blogs and websites.

This resource provides an overview of professional video shooting and basic steps that should be taken into account before starting to film.

This resource provides a description of RSS technology (an acronym for Really Simple Syndication), a format used to publish frequently updated content. The file reviews benefits of RSS as a tool for information published once to be viewed by many different programs.

This resource provides examples of some of the best security plugins, along with tips to better protect WordPress blogs from hacking.

This guide provides an overview of the TwentyFeet website, which measures users’ popularity and influence on social networking sites, including Twitter, Facebook, bit.ly and others.

This file offers a list of 10 reasons that website visitors choose not to return to a website.

This file explains the use of innovative smart phone applications by civil society organizations (CSOs), such as to increase efficiency, provide information, data collection and surveys.

This file provides an overview about Prezi, a web-based presentation application and storytelling tool that uses a single canvas instead of traditional slides. It offers an alternative to PowerPoint, with different ways to present photos, videos and text.

This file provides information about a URL shortening service, which makes links substantially shorter in length. It explains the pros and cons of URL shortening.

This file offers tips for writing success stories about the programs and projects of civil society organizations (CSOs).