This presentation focuses on skills for job searches, including preparing a resume and cover letter, how to succeed at job interviews, steps to improved communication and how to effectively manage time.

This presentation outlines the elements of an integrated telemarketing process, focusing on professional use of the telephone in the sales process. It highlights benefits of a career in sales and definitions of the sales and buying processes. It also details planning telesales, the cost of selling and ideas to increase sales. Exercises are included.